Help & FAQs

Applicable states of the US will charge sales and use Tax ("Sales Tax") to customers who purchase from us. The sales tax will be applied to your order once you confirm your shipping details and proceed to checkout.

 1. How to calculate Sales Tax?
Here's how it works: sales Tax is calculated on the total merchandise value, net of any discount. This means the price you see is the price you pay, with the total taxes possibly including taxes charged on the delivery and shipping fees (if taxable in your state).

 2. Will Sales Tax be refundable?
Rest assured, in the event of returns or refunds, the appropriate Sales Tax will also be refunded, ensuring you get back what you're owed.

Refund to Your Original Payment: We can issue the refund to your original payment. However, this method may take 3-7 business days to reflect in your account.

Please remember that we are here to assist you. If you don't receive the refund within the days listed above, feel free to contact us.

Unfortunately, If you don't have access to the credit card on the order, the refund will be issued as a store point to the customer account or your Vooraya Wallet (only USD) to place the order. As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. We want to ensure you are fully informed about our policy.

We have videos that show how to swap lenses from one frame into another; you can click on our website to check how-to videos.

It is applied to your Vooraya account; you can select it in the Payment Method during Checkout.

We are so sorry that we do not provide this service.

To find out how to do it, click the Contact Us page, start an online chat, or call us.

1. Contact Us within 30 days of receiving your eyeglasses. Our dedicated customer service team is committed to helping you and will get back to you with detailed information about how to return them according to your case.

2. Your role in the return process is crucial. Please ensure that all Returns are in their unworn, original condition and package your glasses securely. Don't forget to leave your name, order number, e-mail box used when you place the order, and a brief note describing the return.

Shipping your return by a traceable method is recommended. This ensures the safety of your return. Vooraya would feel sorry if your glasses got lost during the shipment, and we want to do everything we can to prevent that.

365-Day Warranty

Vooraya offers a 365-day warranty (from the day of receiving the products) covering clear defects in material and workmanship. The warranty does not cover damage caused by accidents, negligence, or improper care.

30-Day Exchange & Return

Unsatisfactory products can be exchanged, credited or refunded within 30 days of being received, each order is eligible for a one-time exchange/return for any reason. If the product is purchased more than 30 days ago, we cannot handle return/refund requests for non-quality issues. Non-quality issues may include but are not limited to, change of mind, incorrect size ordered, or no longer needed. Please kindly note that the 'exchange order' is not eligible for another exchange/return.

If we make a mistake when processing the order, such as making the wrong prescription, sending the wrong items, etc, we want to assure you that we will do everything in our power to make it right. We will provide a prepaid Shipping Label for returning the products and will issue a replacement or a full credit to Vooraya Wallet or a full refund.
If you make a mistake in your order accidentally, we are here to assist you. We are sorry that we will not be responsible for providing the prepaid shipping label and you should return the products yourself.

Attention:
1. If you want a credit or a refund, the original shipping fee on the order, if any, is non-refundable.
2. If you want to exchange, we will send you the new item(s) after we receive your returned package. Please note that the new item(s) price should be equivalent to the original item(s), and a price difference will be needed if there is one.

Order Modification/Cancellation

If you need to make any changes to your order, rest assured that our dedicated Customer Service Team is here to assist you. Simply reach out to them and they will guide you through the process.

Besides, for any requests for modification/cancellation, please refer to the chart below to check the additional charges as the processing fee if the items have been under the processing stage.

1. Frame Only & Accessories
Before Shipment but Being Processed: Free
After shipment: 30% of the order amount
2. Glasses with Prescription/Paid Lenses
Before Shipment but Being Processed: 10% of the order amount
After shipment: 30% of the order amount

Important Notice
About Return
1. You should only mail items to the address on the Return Shipping Label we provide or the address from the Customer Service Department. The sender's address on your package is not the return address.

2. It's important to double-check and ensure that your returned package only contains Vooraya items. We kindly ask you to take responsibility for this, as we will not be able to send back non-Vooraya items to you.

3. After the return, we kindly ask you to contact our Customer Service Department with the tracking number for the returned package. This will allow us to proceed with the next step as soon as possible, showing you that your return is a priority for us.

Choose business express delivery to make your waiting time as short as possible.

Area: US
Standard Estimated Delivery: 14-18 Days
Advanced Estimated Delivery: 7-14 Days

Notice:
1. Express Shipping is unavailable for P.O. Boxes and APO/FPO addresses.
2. Shipping is currently not available to the following countries/regions:
(PS/AR)
4. Additional shipping costs may apply for shipments with more than twenty (20) pairs.
5. We will make our best effort to deliver your package ASAP. However, additional time may be required due to invalid addresses, customs clearance problems, or Force Majeure.

FREE STANDARD SHIPPING POLICY
1. Free shipping over USD 69.00
2. Free shipping is calculated before shipping fees.
3. Limited to standard shipping.
4. Automatically apply without coupon code.

TRACKING INFORMATION
You can track your package directly using the TRACK ORDER option with your email address.

Our process is designed to be straightforward and easy for you. We can help update your order before shipping, including changing the shipping address, billing address, or merging orders for shipping. If there are modifications that cannot be made before shipping, rest assured that our dedicated customer service team is here to assist you in canceling the order and placing a new one.

Single Vision Prescription
Suppose your prescription is like the following one. In that case, you must choose a single vision type and fill in the correct information, like the example below.

Click to know

Single Vision Prescription With Prism
Suppose your single-vision prescription is like the following one. In that case, you must also fill in the prism information besides all other information, like the example below.

Click to know

Progressive Prescription
If your prescription is like the following, you must fill in information like the example below.
For sample 1, you need to fill in the corresponding values.
For sample 2, it's important to convert +225 to +2.25, -150 to -1.50, -125 to -1.25, and -50 to -0.50 before filling in the corresponding values.
For sample 3, you need to use Near O.D. +0.75-Distance O.D.-1.50 or use Near O.S.+1.00- Distance O.S. -1.25 to obtain the ADD +2.25 value, and then fill in the ADD blank.
Remember, despite the variations in P.S. and the three different prescriptions, they all lead to the same prescription lenses. This knowledge will guide your filling process.

Click to know

Reading Prescription
If your prescription is like the following, you must fill in information like the example below. (Note: there is no PD value in the prescription, but actually, you need to fill in your PD value)

Click to know

Other Information You Might Use When Filling In Prescription
OD stands for "oculus dexter," or right eye.
OS stands for "oculus sinister," or left eye.
If your prescription has PL or DS, the value should be 0.
The term PL (Plano) in your prescription indicates that there is no need for spherical correction in this eye.
When you see DS in your prescription, it means there is no need for astigmatism correction for this eye. DS stands for "diopter sphere".
While your prescription may not include PD, it's important to note that you still need to fill in your PD measurement. This information is crucial for the correct fitting of your eyeglasses or contact lenses.
How do you measure your PD?

Click to know

Choosing the right size is the key to ensuring you get the right fit. If you want to find a suitable size, you can check the size of your current frame or measure your current frame yourself.

Our Frame Sizes
Size Frame Width(mm)
Narrow ≤128mm
Medium 129mm - 138mm
Wide ≥139mm
 
Due to the different measurement methods, the measurements printed on the inside of the temple arm may vary from those shown on our website. To ensure your new glasses fit your face perfectly, we recommend that you measure your frame dimensions. This will provide you with the knowledge you need to make the right choice.

First of all, take your time to explore and find the frame that best suits you. You can even try them on virtually before you place your order, ensuring you make the perfect choice.
Second, you can click on the "Select Lens" button and select the prescription type as "Reading Glasses." Please choose "Readers."
Next, it's time to customize your lenses. Simply choose the strength, lens type, and coatings that best suit your needs. It's that easy!
Finally, complete your order by adding your address and choosing your preferred payment method. We accept Credit/ Debit Cards and PayPal for your convenience and security.

If you want to return the frame you ordered on our website to add the prescription, please get in touch with our customer service department for help.

Of course! When entering your prescription, please choose the " Add" option. Then, could you fill out your prism and Submit it?

Of course! You can email us at business @ vooraya.com.

Our dedicated personal stylists are always available to assist you in finding the perfect fit. You can easily reach out to us via chat, phone, or email.

Chat Hours:
Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)

Phone Hours:
+1 (970) 281-5664

Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)

Send us an email message:
service@vooraya.com

Understanding your PD measurement is crucial when ordering prescription eyeglasses. Typically, you'll have a Single PD, a single number that represents the distance between your pupils. This measurement is sufficient for most types of prescription eyeglasses.

If you find yourself with two numbers, you've likely been measured for Dual PD (also known as monocular PD). This practical measurement system, where each number represents the distance from a pupil to the bridge of your nose, is particularly useful for reading glasses. Understanding this will ensure you're well-prepared when ordering your glasses.

If your PD measurement has two identical numbers (e.g., 30/30), it's essentially a Single PD measurement. When you enter this information to order your glasses, you can add these numbers together, and we'll automatically divide them equally for you.

Two low numbers (e.g., 30/31): The first number is the monocular PD for the right eye (O.D.), and the second number is for the left eye (O.S.).
Two high numbers (e.g., 62/59) are used only for reading glasses. The first number is your Distance PD, and the second is your Near PD.

What is PD?
PD stands for Pupillary distance or interpupillary distance, which is the distance between the centers of the pupils of the eyes.

How do you find the pupillary distance on a prescription?
Pupillary distance measurements are not always listed on your prescription. However, they are easy to obtain using a ruler and a mirror.

How is the pupillary distance measured? It's a simple process that you can easily do at home.
Stand in front of a mirror.
Hold a ruler against your brow.
Close your right eye and align the ruler's 0 mm with the center of your left pupil.
Take your time. Look straight, close your left eye, then open your right eye.
Remember, the more accurate your measurement, the better your eyeglasses will fit. The line that lines up to the center of your right pupil is the PD.

How important is the PD for glasses?
Pupillary distance is needed to make a pair of prescription glasses because it tells the manufacturer where to put the optical center on each lens.

What happens if the pupillary distance is wrong?
If your pupil distance does not match the centers of your pupils, your vision will be affected. The wrong pupillary distance induces eye strain, fatigue, headaches, and blurry vision.

As we age, our eyesight evolves. If you find yourself in need of more than one pair of glasses, you might be pondering, ‘Which is the optimal choice for me: progressive or bifocal lenses?’ The answer to this question is highly individual, depending on your specific needs and lifestyle.
Let’s take a look at the differences between progressive and bifocal lenses. Progressive lenses provide a seamless transition from distance to near vision, with no visible lines, while bifocal lenses have a distinct line separating the two prescriptions. This understanding will help you decide which is right for you.

Progressive Lenses
Progressive lenses, with their seamless transition between near and far vision, offer the adaptability of a single-vision lens while catering to all distances.

Some popular types of progressive lenses include:
Standard Progressive: These are some of the most inexpensive progressive lenses, featuring a large field of view.
Short-Corridor Progressive: These are the best progressive lenses for small frames, and they can also offer a larger reading part than standard progressive when using the same frame. This means you can read comfortably without having to adjust your glasses frequently.
Computer Progressive: These are a good option for people who spend much time on the screen. However, if you select these progressive lenses, you’ll need another pair of glasses for daily wear.
Premium Progressive: These are the best options for progressive lenses because they are designed to fit frames, prescriptions, and actual eyes. They are also easier to get used to than other types of progressive lenses.
Ground-View Progressive: This is a fantastic option for people who often look at computers or the ground. It’s also suitable for athletes.

Bifocal Lenses
Bifocal lenses, with their lines separating two different prescriptions, offer a convenient solution. The distance prescription on top and the reading distance on the bottom, which is good for viewing objects up close, provide a practical and efficient way to manage your vision needs. With bifocal lenses, different shapes of lenses can help you get the most out of your prescription.

Some of these include:
D-Shape:  there is a distinct line separating near and distant vision.
Round: The lower part of the bifocal lens is rounded, giving you a less distinct separating line.

So, which is better: progressive or bifocal lenses? Consider this:
Progressive lenses lack lines and help you see at three distances.
Bifocals have lines and allow for two prescriptions and two distances.
Many types of bifocals and progressive lenses are available for different needs. The key is to understand your unique vision requirements and lifestyle, and then consult with an eye care professional to choose the right eyeglasses lenses for your needs.

The Add, or Reading Addition, is a practical additional correction required for reading. It's a key element in making reading glasses, bifocal glasses, or multifocal glasses. If you opt for bifocal/progressive lenses, the ADD number is a crucial part of your prescription, ensuring you're fully prepared for your visual needs.

The 'Add' is a significant figure, indicating the extra power needed 'on top' of the distance prescription for near or intermediate glasses. This extra power, always the same for each eye, is a key part of your prescription, ensuring you have the right visual aids. The measurement is in Dioptres, with most values ranging from +0.50 to +3.50, increasing in steps of 0.25.

The 'Add' is a necessary addition if your glasses are for reading or close work. It's important to note that if you have ADD and choose distance glasses, they're only suitable for seeing far, not for reading. Sometimes, opticians use the terms 'Add' or 'Near' instead of 'addition', but the purpose remains the same.

1. Myopia

Myopia, the most common refractive error of the eye, is a condition many people experience. If you are nearsighted, you typically will have difficulty in seeing distant objects clearly but will be able to see well for close-up tasks such as reading and computer use. If there is a minus in your SPH, it means you have myopia (nearsightedness).
E.g.:

Click to know

2. Hyperopia

People with hyperopia need correction focusing on objects that are both up close and far and often feel eyestrain. The condition is sometimes referred to as "hypermetropia." If there is a plus in your SPH, it means you have hyperopia (farsightedness).
E.g.:

Click to know

3. Presbyopia

Presbyopia is when your eyes gradually lose the ability to see things up close. The word "presbyopia" means "old eye" in Greek. You may start to notice presbyopia shortly after age 40.
E.g.:

Click to know

4. Astigmatism

Astigmatism is a common vision problem caused by an error in the shape of the cornea, the front surface of the eye. With astigmatism, the lens of the eye or the cornea has an irregular curve. This can change the way light passes, or refracts, to your retina. This causes blurry, fuzzy, or distorted vision.

5. SPH(Sphere )

SPH (Sphere) indicates the amount of lens power prescribed to correct nearsightedness or farsightedness. To reiterate, if the number appearing under this heading has a minus sign (–), you are nearsighted; if the number has a plus sign (+) or is not preceded by a plus sign or a minus sign, you are farsighted. Understanding these key points will give you confidence in interpreting your prescription.

6. CYL (Cylinder)

CYL (Cylinder) indicates the amount of lens power for astigmatism. This number also has "+" or "-" signs. If "DS," "SPH," "spherical," or "PL" is stated in the place of CYL, it means you have no astigmatism.

7. Axis

The axis indicates the orientation of astigmatism, measured in degrees from 1 to 180. If an eyeglass prescription includes cylinder power, it also must include an axis value, which follows the cylinder power.

8. OD. OS. OU

"OD" and "OS" are universally recognized abbreviations for oculus dexter and oculus sinister, which are Latin terms for the right eye and the left eye.
Understanding these terms is crucial for interpreting your eyeglass prescription. Your prescription may also have a column labeled "OU." This is the abbreviation for the Latin term oculus uterque, which means "both eyes."

9. Prism

Prism, a precise tool, is used to correct vision displacement. It is particularly effective in addressing special conditions or eye disorders, such as squints, where the focused image needs to be repositioned. The measurement is in Prism Dioptres, with values that can range as high as 10 and increase in steps of ½ or 1 Prism Dioptres.
Prism powers are always tailored to the individual's needs and are accompanied by a specific direction, often referred to as a base direction such as IN, OUT, UP, and DOWN. For instance, a prescription might read Prism 2.00 Base IN. In some cases, a person may require a prism in two directions for one eye, such as Prism 2.00 Base IN & 1.00 Base UP.
When ordering single-vision glasses for a prism prescription, it's crucial to upload the original prescription picture. This ensures that the glasses are accurately tailored to your needs.

No. We suggest you order from us using your eyeglass prescription in the last two years. Eye Care Professionals (ECPs) suggest an eye exam every six months or one year to detect any possible eye diseases in the earlier stage.

No, contact and eyeglass prescriptions differ; using them interchangeably will cause problems with your glasses. Make sure you have the correct prescription before entering it.

In general, the ADD of both eyes should be the same, so you can only see one ADD when you place your order. After we have made them, both eyes will have the ADD.

Of course, you can log into your account first and save your prescriptions to select your saved prescriptions when you place your order.

Of course. You need to email us your Rx, your order information, and your contact information, and we will reply within 24 hours.

We recommend getting an eye exam every two years and updating your prescription if your vision changes.

Of course. The single vision prescription can be made as 1.74 High-Index lenses. The SPH can be made from -20.00 ~ +12.00. If you want to know the strong prescriptions in detail, you can contact our customer service.

One ADD value progressive glass is applied to both lenses.

What is Blue Light?
Blue light is emitted all around us, every day — both indoors and outdoors. Extended exposure to certain wavelengths may cause eye fatigue and discomfort. Our blue light filtering glasses are designed to protect you from potentially harmful blue light, whether it's from the screens on your digital devices or the sun, providing comprehensive protection wherever you go.

How Does Blue Light Affect Us?
Our constant connection to our smartphones, tablets, and laptops may contribute to headaches, sore eyes, and stiff necks — all symptoms of digital eyestrain. However, there is hope in the form of blue light glasses (or blue light-blocking glasses). These are gaining popularity due to claims that they can protect your eyes against potential damage. Here, we’ll take a closer look into the scientific research behind blue light glasses, and whether they can indeed provide relief.

*Disclaimer: The harmful blue-violet light, which blue light glasses are designed to block, falls within the range of 415-455nm.

Protect Your Eyes with Blue Light Filtering Glasses
Our blue light filtering glasses, available in both non-prescription and prescription options, are not just a fashion statement. They are designed to protect your eyes from extended exposure to harmful blue-violet light, promoting better eye health. Whether you’re a gamer, a late-night worker, or a binge-watcher, these glasses are a must-have for your daily routine.

The thickness of the lens is related to the lens index; generally speaking, the higher the indexes are, the thinner and lighter the lens becomes.

Photochromic Lenses, with their unique ability to transition from clear to dark when exposed to light, offer unparalleled convenience. They maintain their clear appearance indoors and automatically darken when you step into a brighter area, even on overcast days. This adaptive feature not only ensures comfort but also provides a secure shield against glare, giving you a sense of security in bright outdoor conditions.

Our lenses are made of resin, which is lightweight and highly impact-resistant. Resin lenses also have a solid ability to block ultraviolet radiation to protect your eyes.

Generally speaking, spherical lenses are thick, and the images through them will be distorted. With the same prescription and index, aspherical lenses are thinner, lighter, and more comfortable for wearers. Aspherical lenses have a broader vision, making their images more real and natural.

1. Single vision lens

Single-vision prescription lenses are for those who need to correct one field of vision, be it for distance, intermediate (computer), or near vision (reading). They offer the same amount of vision correction throughout the entire lens. Importantly, there is no ADD in the prescription and, to your relief, no lens height requirements for a single-vision prescription. This means you can focus on your vision without additional constraints.

2. Bifocals

Bifocals (sometimes called “lined bifocals”) contain two prescriptions within the same lens and can correct both nearsightedness and farsightedness. The top portion of the lens is used for distance, while the bottom portion is used for closer vision. A noticeable line separates the zones.

3. Progressives

Progressives are multifocal lenses that contain at least three prescriptions. They have three main fields of vision: near, intermediate, and distance. However, progressives do not have a visible line between prescriptions. This gives the wearer a seamless and uninterrupted transition when looking from up-close objects to far-away distances.

Advanced Progressive lens

Advanced Progressive lenses, the preferred choice for high-definition vision, are crafted with free-form technology to deliver superior optics. These progressives, placed on the backside of the lens, not only enhance visual fields but also ensure maximum comfort, minimizing any potential discomfort. Their ease of adaptation, compared to standard progressive lenses, further enhances the comfort they provide.

4. Computer lens

The lenses of computer glasses are designed to address the eye strain caused by computer screens. They are specifically calibrated for an intermediate distance of around 20 to 26 inches, which is the distance most people sit from their monitors. This information is crucial for you to understand how these glasses can effectively reduce your eye strain. Many computer glasses have light yellow/brown tinted lenses to block out blue light radiating from electronic devices.

5. Reading glasses

The tinted lens is a versatile choice, providing a consistent effect whether you're indoors or outside.

The photochromic lens offers a seamless transition, staying transparent indoors and darkening when you step outside.

The polarized lens, with its consistent color indoors and outdoors, offers superior protection compared to the tinted lens, effectively filtering harmful UV rays.

Single-vision lenses are your versatile companions. They are designed for specific uses, whether it's for seeing objects in the distance, focusing on your computer or phone screen, or for reading. With these lenses, you're always prepared for the task at hand.

Progressives, on the other hand, are a game-changer. These prescription eyeglasses adapt to your vision needs, correcting both near and farsightedness. This adaptability liberates you from the need to switch between multiple pairs of glasses, allowing you to see your entire field of vision with ease.

Sorry, we don't provide lens replacement.

A Polarized lens is a kind of sunglasses that significantly reduces the glare from Polarized light horizontally. This means the light reflects off horizontal surfaces, such as a white sidewalk, a white-sand beach, snow, or sunlight reflecting on the water.

The Lens Index number (1.57, 1.61, 1.67, 1.71, or 1.74) refers to the degree of refraction the lens provides. This means how much the light that enters the lens is refracted (bent) as it passes through the lens.

The thickness of the lens is related to the lens index. We offer lenses with different indexes. Generally speaking, the higher the indices, the thinner and lighter the lens. People with higher prescriptions should choose high-index lenses.

What are Vooraya Points?
Vooraya Points are a token of our appreciation, reserved for our most dedicated members. They are awarded for your active participation in trading goods or services on the website, or for meeting other points acquisition conditions announced/approved by Vooraya in advance.
Vooraya Points open up a world of possibilities. They can be used to redeem a wide range of membership benefits, from exchanging coupons to placing orders and deducting the amount of goods. They also unlock access to various point activities, adding an extra layer of excitement to your trading experience.

Types of Vooraya points and how to obtain them：

1. Shopping points

1.1 Definition: Refers to the points obtained after a "successful transaction" shopping on Vooraya.

1.2 Earning method: Simply purchase Vooraya products, complete the order payment transaction, and you'll automatically receive shopping points in your account. It's that easy!

1.3 Acquired quantity standard: $1 USD = 1 points. The number of shopping points members can accumulate equals the actual payment amount ($) of the member's successful transaction of goods, excluding tax and shipping fee shopping point multiplier. "Points" displays the number, and the particular number is subject to the actual number of points issued.

2. Other activity points: Get ready to earn points from a variety of activities officially organized by Vooraya. It's not just about shopping, there are plenty of other ways to boost your points!

3. Member task points: Members complete the [point-point task] activity points. The specific amount is subject to the actual number of points issued. These points are different from 'Other activity points ', which are obtained from activities officially organized by Vooraya, in that they are earned by completing specific tasks set by Vooraya.

Rules for using Vooraya Points
1. Points can be accumulated with coupon codes, gift cards, and other payment methods. Users can check the points income details in "Personal Center - Points - Points Details."

2. Validity period of points: Shopping points are valid for at least one year, that is, from the beginning of acquisition to the end of the following year, and will be automatically invalidated after the expiration date.

3. Point deduction and rights return:
3.1 If the transaction order for which the customer has obtained shopping points is fully refunded after the receipt of the goods is confirmed, the system will directly deduct all the shopping points obtained through the order; if the user's account does not have enough points balance, the points will be deducted up to the balance is 0.

3.2 If the transaction order for which the user has obtained shopping points is partially refunded after confirmation of receipt, the system will deduct the corresponding shopping points according to the proportion of the refund amount applied by the member to the total order amount and return the points used in the corresponding proportion.

3.3 If the customer realizes the rights and interests of his points through the point deduction function when the relevant transaction order for the member's point consumption is refunded after the point validity period expires, the points consumed by the member will not be refunded.

3.4 If a customer cancels an order to be paid, the points applied to the original order will be returned to the user's account.

3.5 When a customer pays for the first order to earn points and uses these points for the second order if the user applies to return the first order, the purchase price of the first order will be refunded minus the amount of the application's bonus points.

Point rights exchange rules:
1. Points can only be used on https://www.vooraya.com.

2. The unit of points is 1 USD (excluding the decimal part). Every 1 points equals 1 US dollar (other currencies may vary due to different exchange rates). You can use points to deduct up to 50% of the total order price (excluding tax and shipping), giving you more control over your purchases.

3. Points can be exchanged for coupons or game opportunities during special events. For specific rules of use, please refer to the terms and conditions of each campaign.

4. Once your points meet the threshold conditions for use, you can use them to reduce the amount you need to pay at checkout.

5. When exchanging at the Point Mall, Vooraya points will be deducted. The number of points deducted depends on the product you're exchanging for. You can find the specific point value on the point mall page. Please note that once the rights are successfully issued after the exchange, the deducted points will not be refunded. Orders generated from points mall redemptions cannot earn points again.

Please Note: The Company awards points at its sole discretion and these points are subject to the Company's terms and conditions, which may be amended from time to time. We will notify you of any changes.

If you have any questions about placing an order online, you can reach us by chat, phone, or the Contact page, which is specifically designed for order-related queries.
Wondering about your order status? It's easy! Just sign in and check the status in My Orders.

Chat Hours:
Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)

(For quick assistance, you can click on the chat button in the lower right corner)

Phone Hours:
+1 (970)281-5664

Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)

Email us:
service@vooraya.com

Absolutely! Click TRY ON when you've found a pair of specs you like. It'll take you to the Try On Feature, our virtual mirror. Upload a photo from your device, and you can try on as many of our frames as you want.

Of course! Log into your account and look up the previous order. You will see the word Reorder next to the order number if the frame is currently available.

I'm sorry, but once an order has been placed, you can't add more glasses. Suppose you place another order to the same address before shipping the first package. In that case, you can contact customer service to combine the two orders, ship them together within one package, and refund one shipping fee!

Not! You can order different pairs of glasses for your whole family, with all other prescriptions, in one order.

Sure, you can order as many pairs of glasses as you like! Once you add a pair to the Shopping Cart, click the Continue Shopping button in the middle or at the bottom right of the Shopping Cart page.

1. Prescription and PD
A valid eyeglass prescription is a pad issued by your eye doctor after an eye exam, specifying all the numbers and signs which is used for us to produce eyeglasses for you. This is different from a contact lens prescription, which is specifically for contact lenses and may have different measurements and specifications.

PD, or Pupillary Distance, is a crucial measurement. It's the distance between your pupils in millimeters and plays a significant role in accurately fitting your lenses for optimal visual acuity.If your prescription doesn't include a PD value, you can measure it yourself, although it's always best to consult your doctor for the most accurate results.

If your eyes are in good health and you don't require prescription lenses, you have the option to choose non-prescription lenses. This gives you the freedom to select eyewear that suits your style and needs.

2. PayPal Account/Credit Card/Debit Card/Google Pay/Apple Pay
We currently accept payment methods via PayPal, Credit Card, and debit Card/Google Pay/Apple Pay, which guarantees a convenient and secure payment environment. By the way, we do not currently accept checks and cash.

3. Shipping address
Your shipping information, including your Name, Residential/Postal address, and Phone Number, is necessary.

4. Frame size and frame style
Click this link for more details about face shape and frame style: Eyeglasses For Your Face Shape.

Mirrored lenses are created with a highly reflective coating that reduces glare by reflecting light away. （Unfortunately, we don't currently offer mirrored lenses.)

It's essential to consider your specific requirements when choosing sunglasses' tint color, such as the intended use, lighting conditions, personal style preferences, and any additional features. Here are a few popular options:

Gray: Gray tints provide natural color perception, making them suitable for various activities and environments. They reduce brightness without distorting colors.

Brown/Amber: Brown or amber tints enhance contrast and depth perception, providing more precise vision in bright conditions. (e.g., outdoor activities like hiking or fishing)

Green: Green tints offer excellent color balance and clarity while reducing glare, such as water bodies or snowy landscapes.

Yellow/Orange: Yellow or orange tints improve depth perception but may distort colors slightly. They enhance visibility in low-light conditions, making them famous for sports like shooting or skiing during overcast days.

Of course! If you order Rx sunglasses, you can get the lens with the index recommended for your Rx to keep your lenses nice, light, and thin. If you get non-Rx sunglasses, your lenses will be thin.

It's all up to your likings and dislikings to choose the frames that best fit you. Though it is a tricky question to answer, there are several concerns we should be aware of before determining which frame is a wise selection for you.

1. Eyeglasses and face shape
Each pair of eyeglasses only flatters certain types of faces. The criterion is that the frame shape should contrast with the wearer's face shape. Each customer must know exactly his or her own face shape.

1.1 Oval face:
Among all facial shapes, the oval is an easy-going one because it has well-balanced proportions.Good frames for this group of people include frames that have an equal width of the broadest part of the face. It's important to avoid frames that are too deep or narrow, as they can disrupt the balance of the oval face shape.

1.2 Oblong face:
An oblong face has more length than its width. Oblong-faced customers are encouraged to try tall frames that help create a shorter face or broad frames with an accented top rim. The other task is to avoid all frames that may accentuate face length.

1.3 Square face:
People with square faces have the same proportions of face width and length. They usually have a strong jawline and a broad forehead. Narrow oval frames are a good option, and eyewear frames that can soften the angles are suitable.

1.4 Round face:
This face is similar to a square face regarding width and length distribution. A noticeable difference lies in that a round face has no angles but curved lines. Angular, narrow frames, and geometric frames are good options.

1.5 Diamond face:
People with diamond faces have broad cheekbones and a naturally narrow eyeline and jawline. Cat-eye glasses and rimless glasses are good options for this face type.

1.6 Triangle faces:
Understanding the base-down triangle and base-up triangle, two opposite facial shapes, is the first step. The next is to use this knowledge to your advantage. The first one, with its narrow forehead and wide cheek and chin areas, can be enhanced with the right hairstyle and accessories, just like the second one, which has a wide top third and narrow bottom third. For the first group of customers, it's about using these tools to add width to the narrow upper third of the face. In contrast, the second group of customers should focus on adding width to the bottom third. This understanding puts you in control, allowing you to confidently enhance your unique features.

1.7 Heart face:
A heart face features a broad forehead and wide cheekbones but a narrow, small chin. Narrow, round frames can soften the forehead.

2. Skin color
When selecting eyeglass frames, your skin color is the second consideration. It's important to choose frames that not only match your complexion but also align with your personal style and preferences. If you have a warm skin tone, you might prefer frames in colors like gold, copper, orange, red, and yellow. For those with a cold skin tone, frames in black, brown, and blue could be more to your liking.

3. Lifestyle and personality
Your lifestyle and personality are the significant determinants in choosing your frames. You may select sheerly differentiated eyeglasses for yourself just for different occasions.

Metal is the most widely used material for eyeglass frames. Many people opt for metal frames because they are attractive, malleable, and resistant to corrosion.

Titanium frames are trendy because they are lightweight, durable, strong, and corrosion-resistant. They are also hypoallergenic and retain their shape better than other metals.

Plastic
TR90 is referred to as plastic titanium, a memory polymer material frame. TR frame is lightweight and impact-resistant at high temperatures. It is colorful and has no release of chemical residues.

Acetate, a nylon-based plastic, is a visual treat with its high, rich luster. Available in a variety of colors, it is crafted into high-quality, sandwiched sheets. Its hard, glossy texture strengthens steel skin, ensuring solid performance, appearance, and style. Its resistance to color deformation further enhances its visual appeal.

Of course.We offer spring hinge glasses whose temples are not snapped or broken easily! Please visit this link to check the details.

When purchasing single vision eyeglasses, wearers with higher prescription-strength should be aware that a large frame with a wider lens is not recommended. Opting for a smaller and narrower lens width not only contributes to a thinner edge and lighter weight but also enhances comfort, providing you with a more enjoyable wearing experience.

a. Applying higher-index lenses (1.61 indexes and above) can solve the problem of having a thick edge on the Negative lens or a thick center on the Positive lens.

b. For the farsighted wearers (There is a '+' in front of the SPH value) who want to select the higher index lens above the 1.61 index, it's crucial to avoid choosing big frames with wide lenses. The higher index positive lens is with a smaller diameter (55mm) which might be insufficient to be polished based on the frame with a wide lens. Instead, a frame with a lens width of 50mm or shorter is recommended, providing you with the guidance you need for a comfortable fit.

c. For wearers with a comparatively small PD (the distance between your pupils is less than 58mm), it's crucial to pay more attention to the total width of the size, as a larger frame may not match your PD. A smaller frame with a lens width of 50mm or lower should be considered the first choice to ensure the accuracy of your prescription and that your unique needs are met.

You're in the driver's seat when you opt for Frame Only in your order. You'll be directed to a page where you can select the type of non-prescription lenses you prefer. Most frames are equipped with retainer lenses (not of optical lens quality) to ensure the Frame's integrity during shipping. However, you have the freedom to remove them if you wish.

Sure. Enter your email address in the space provided, and we'll let you know when the item becomes available.

Full-rim glasses, suitable for strong prescriptions, are available in our store. They are generally more durable than half-rim or rimless frames, making them a practical and long-lasting choice for your eyewear needs.

Half-rim frames, a great choice for those with slim faces, offer a balance of durability and style. They reveal more of your face than full-rim frames and are sturdier than rimless glasses, ensuring a long-lasting investment.

Rimless glasses, a perfect choice for those who handle their glasses with care, offer a practical solution. They are practically invisible on the face, providing a subtle and elegant look.

All of our frames come in one size. The details will be listed under the product description. Please use the advanced search to find the one that best suits you.

Rest assured, you can easily find the measurements on your previous glasses. Simply check the inner temple arm and you'll likely find some numbers there.
The first number is lens width, the second is the bridge and the third is the temple. If you don't find the numbers on the inside of your frame, remember you can always measure them by hand. You have the power to do this.

Humbly contact us within the first 30 days after you've received the glasses. We can send you a new one or refund your money after you return the glasses.
Tips: We are not responsible for the return postage cost.

Of course, our frames usually have more than one color, so you can choose the color you like on the extreme bottom-right corner of the frame.

Sorry, only one coupon per purchase. However, you can use one coupon code along with your store points.

Unfortunately, we are not currently affiliated with any insurance companies. However, we can provide you with a detailed copy of your invoice so you may request reimbursement from your insurance company.

VISA, MasterCard, American Express, Discover, PayPal, Apple Pay (IOS APP), Google Pay (Android APP), and store points.

Our prices are listed in U.S. dollars(USD). However, you can also choose to display them in Australian dollars (AUD), Great Britain pounds (GBP), Canadian dollars (CAD), or Euros (EUR).

We suggest keeping the coupon for future orders or contacting us for further information.

Kind notice
If you've ordered up to 4 pairs of glasses and haven't used any vouchers or promotions, we can combine them for one shipment and refund part of the shipping fee to you.
Even if you've used a promotion in your orders, we understand the importance of convenience. That's why we offer the flexibility to combine the shipments, although no refund of the shipping fee will be provided. This way, you can still manage your orders in a way that suits you best.
If the quantity of your several orders is more than 4 pairs and you use no discounts, it will exceed the parcel weight. In such cases, we won't be able to refund the shipping fee. We want to ensure you are fully informed about our policies, so you can make the best decisions for your orders.

Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country. It serves two main purposes: to raise state revenue, and to protect domestic industries from more efficient or predatory competitors from abroad. Understanding this tax can help you make informed decisions about your imports.
Customs duty is occasionally required in some countries.
When you receive notification to pay the duty fee, we strongly advise you to contact us first. This will allow us to provide you with the best possible solutions, ensuring you are in control of your financial decisions.
Please note that we will only reimburse customs duty fees with Vooraya's confirmation. This process is in place to ensure your security and confidence in the reimbursement process.

Immediately Contact Us. We will work with you to replace your damaged glasses with a new pair as soon as possible.

Of course! Just make sure the shipping address selected is where you want the glasses delivered.

We can deliver our glasses to every country in the world. A full list of the countries where we ship glasses is available on the Payment Page. The list of countries will appear when you click on the Country drop-down window.

Sorry, we do not offer overnight delivery.

Yes, we offer Express Shipping worldwide (must be a physical address, cannot be a PO Box): Area Standard Estimated Delivery Advanced
Estimated Delivery Business Express
Estimated Delivery
US 14-21 Days 10-16 Days 7-14 Days
CA/AU/GB/FR/DE/IT/BE/JP/KR 18-24 Days Not Available 10-20 Days
NZ/SE/CH/ MX/PT/AT/PL 18-24 Days Not Available 10-20 Days

Sure, if you contact us within the first 24 hours after you've placed these orders, we will refund one shipping fee so that you only pay for one shipping. The orders may be shipped together or separately.

Yes. We offer free shipping to US/CA/UK/FR/DE/NL/ES/IE/SG/AU/NZ/CH/SE/FI/IT/MA/KR/MX/BE/PT/AT/JP/PL/BR on orders over US$69.

Generally speaking, the USPS, FedEx, UPS, or DHL EXPRESS SHIPPING(recommended) is very stable and fast, with most orders reaching your address within [specific time frame].(some factors may be beyond our control such as customs clearance processes or unexpected events)
1. When a shipping delay occurs, we take the following steps:
Investigation: We initiate an inquiry with the shipping carrier to determine the cause of the delay and its estimated resolution time.
Communication: We are committed to keeping our customers fully informed about the status of their shipments, providing regular updates on any progress or changes in delivery dates. Your involvement in this process is important to us.
2.Resolution: If a package is significantly delayed beyond the estimated delivery date, we explore alternative options such as expedited shipping or reshipment at no additional cost to ensure timely receipt of the order. In such cases, we may need your [specific action from the customer] to proceed with the resolution.
3. Customer Support: Our customer support team is available to address any concerns or queries about shipping delays, offering personalized assistance and working towards a satisfactory resolution.

a. To track your order, click the ‘Track Order’ button at [specific location]. Then, fill in the email address you used to place your order or the tracking number when your glasses have been shipped out.
b. Login into your own account and you will easily find the status of your order and its details, giving you the confidence that your order is being taken care of.
c. You can easily reach out to us by clicking on the chat button in the lower right corner, knowing that we are here to support you.

The shipping address for your next purchase will automatically default to the shipping address for your previous order. If you want to change your address, please check your shipping address and update it as soon as possible after placing a new order.

For international shipping, it is normal that your package might not be updated in a timely manner; therefore, please wait patiently. If your order has not been updated in over two weeks, please contact Vooraya, and the Express Company will track your package.

1. You can click the Unsubscribe button at the bottom of the email.
2. If you cannot unsubscribe from our email list, please get in touch with our customer service department for help.

Suppose you have already registered and forgotten your password. In that case, you can click “forgot your password” to reset your password or ask our Customer Service Center for help.

Yes, you can reset your password after you have logged into your account, or you can contact our Customer Service Center to change your password.
Forgot your password, please click here to change it.

If you have yet to sign up for Vooraya, your email address is the username and password for your order. You can use it to log in to your account.

If you want to change your password, click here.

a. Only one coupon is allowed for one order;

b. Your coupon expires;

c. The coupon is not eligible for the product you select;

d. The product is already on discount and can’t use the coupon together;

e., you may reach us by chat, phone, or Contact Us.

Chat Hours:
Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)

(You can click on the chat button in the lower right corner)

Phone Hours:
+1 (302) 990-0619

Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)

Contact Us:
https://www.Vooraya.com/contact-Vooraya

Premium Microfiber Cleaning Cloth and Chamois Glasses Pouch.

From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.

Our emails are sometimes grouped as Ads. You may check your trash box for the email. Please be sure your email address matches the one on your order. If you still need help finding the email, you may contact our Customer Service Center to send you a new email.

If you want to change your prescription or address, you may reach us by chat, phone, or email.

Chat Hours:
Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)

(You can click on the chat button in the lower right corner)

Phone Hours:
+1 (970)281-5664

Mon. - Fri. 7:00 AM - 1:00 AM next day (PT)
Sat. - Sun. 5:00 PM - 1:00 AM next day (PT)

Email us:
Please send us an email message via Contact Vooraya

If this is your first time shopping on our website, we will offer you a US $5 coupon. We also send promotional emails to our customers. What’s more, you can frequently follow our website to check for new special offers.

Please get in touch with our customer service.