This Vooraya Privacy Policy is designed to empower you by describing how we collect and use personal information about you when you visit our website, use our mobile application, or call us on the phone. By 'personal information,' we mean information that directly identifies you, such as your name, address, or email address. You have complete control over this information.
It would help if you shopped with us at least sixteen (16) years old. By accessing or using our services in any manner, including but not limited to visiting or browsing our website, downloading our mobile application, or contributing any material on our website/our application, you expressly understand, acknowledge, and agree to all the terms and conditions in this privacy policy. If you disagree with any part of the policy, please read our privacy policy carefully before proceeding.
We collect a variety of types of information. Examples include:
1. Identifiers and contact information
such as your name, address, phone number, or email address;
2. Purchase or other commercial information
such as the items you purchase, items you have altered or custom-made (including measurements)
3. shipping address and contact information (such as for receipts or order updates)
4. Payment information, such as your payment method and billing address, which is securely stored and processed;
5. Profile and account information
which may include Contact, Purchase, Prescription, and Preference information, as well as other details about your profile or account;
6. Communications and interactions, which may include email messages, live chats, text messages, and phone calls that we exchange with you
7. Demographic information, which may include age or birthdate, gender, ZIP code, your status as a member, and other information about you
8. Location or geolocation information of your device that you use with our mobile application.
9. Device and browsing information and other Internet activity information.
(include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information.)
(also may include information about when and how you access and use our website or mobile application.)
Other information, such as inferences about the above, may relate to your preferences or other matters and is used responsibly to enhance your experience with us.
Cookies And Other Tracking Technologies
Information may be automatically collected when you access our site using cookies and similar technologies. This collection only generally includes personal information if you provide it or choose to share it with us. Typically, we use first-party and third-party cookies for the following purposes: to make our services function properly; to provide a secure browsing experience during your use of our services; to collect passive information about your use of our Services; to measure how you interact with our marketing campaigns; to help us improve our services; and to remember your preferences for your convenience. You have the control to manage your cookie settings and can choose to disable certain types of cookies if you wish, ensuring transparency and control over your data.
We use the following types of cookies on our services:
1. Strictly Necessary Cookies
For example, cookies are strictly necessary to access secure areas of our services. This category of cookies is essential for our services to work, and they cannot be disabled.
2. Functional Cookies
For instance, these cookies can remember your name or preferences on our services, making your experience more personalized. We don't use these cookies to bombard you with online ads. Your preferences matter to us, and we use these cookies to enhance your experience on our platform.
3. Performance or Analytic Cookies
These cookies collect passive information about how you use our services, including the pages you visit and links you click.
4. Advertising or Targeting Cookies
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are correctly displayed for advertisers, and, in some cases, selecting advertisements based on your interests.
How We Use Information
1. To provide our products and services, always with your consent and control. This could include fulfilling your requests for products or services. It could also include processing purchases or return transactions;
2. To enhance our products and services, we may use your information to identify areas for improvement in our platforms and stores. We may also use your information to tailor your experience with us;
3. To understand your interests. For example, we may use your information to understand better what products interest you based on information we collect about you and your household;
4. To respond to your requests or questions, including your valuable customer feedback, which we use to enhance and improve our platform;
5. To send push notifications. If you use our mobile apps, we may send you push notifications about new products or special offers;
6. To communicate with you. We may communicate with you about your account or our relationship. We may also contact you about this Privacy Policy or our Platform Terms & Conditions;
For legal and security purposes, this could include protecting our company, our customers, and our Platforms. Rest assured, we take every measure to ensure the security of your information.
How We Share Information
We generally do not share personal information for third-party marketing or advertising purposes, respecting your privacy and personal space.
1. Internally. We may share your information within our family of companies. This includes our affiliates;
2. You have control on our platforms. For instance, you may choose to share information on our Ratings & Reviews feature or your event registry, and we will always respect and uphold your decisions.
3. With third parties and service providers that provide products or services to us, that help us market or advertise to you, or that provide products or services to you;
4. Additional third parties such as law enforcement, government entities, courts, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes described under the "How We Use Information" section above or otherwise to help prevent harm or fraud to us, you, our customers, or other third parties;
5. We may need to share your information for any other reason. Rest assured, we will always be open and communicate this information to you.
How We Protect Your Information
While we maintain stringent protocols to safeguard the security and confidentiality of your personal information, it's important to understand that the Internet is not infallible. We cannot guarantee the security of your information in all circumstances, underscoring the need for your vigilance.
So we highly encourage you to take appropriate steps to help protect your account and personal information, including but not limited to:
1. Using complex passwords;
2. Not sharing your password with others;
3. Enabling security locks on your devices to prevent unauthorized access to your account and Logging off website sessions when you finish using our website.
Your Choices and Access Requests
1. Email. You may use the unsubscribe link on any of our promotional emails;
2. Mobile location. You may choose not to provide your location to us in connection with your use of our mobile application by declining any prompt requesting location information and by customizing your mobile device settings to prevent sharing of location information;
3. Access request. You have the power to keep your personal information up to date. If you have registered for an online account, we allow you to access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there. You may also make a request for access to your personal information, and we may request additional information from you in order to verify your identity before accommodating an access request.
Children’s Privacy
Vooraya does not knowingly request or collect personal information from anyone under 16 without prior verifiable parental consent. This consent is obtained through [specific process of obtaining parental consent]. If you believe that your child under the age of 16 has submitted personal information to Vooraya in connection with our website or mobile application and without prior verifiable parental consent, please get in touch with us at privacy@vooraya.com so that we can take steps to delete the personal information that they provided.
International Customers
Information we maintain may be stored in the United States. If you live outside of the United States, you understand and actively agree that the personal information will be transferred to and processed in the United States of America and any other country or jurisdiction at our sole discretion. We respect and adhere to the laws that apply to the use and protection of personal information in the United States or other countries or jurisdictions in which we transfer or process personal information, even if they may be different than the laws and protections in your country.
Changes to This Policy
As permitted by law, we may change this policy and apply any changes to previously collected information. When we do so, we will notify you by posting the updated policy on our website and via email.
